Privacy Policy

DMO Osaka Umeda (hereafter, “the Organization”) recognizes the importance of personal information, and so we have established the following policy for properly handling and protecting customers’ personal information.

1. Name of organization, name and address of administrative office, and name of representative

DMO Osaka Umeda
Representative: Akihiko Taniguchi
Administrative Office: Hankyu Hanshin Properties Corp.
Address: Hankyu Terminal Building, 1-1-4 Shibata, Kita-ku, Osaka
Website: https://www.hhp.co.jp/corp/outline/

2. Our basic stance

We respect the purport of the Act on the Protection of Personal Information and have established and comply with rules and regulations regarding the protection of personal information, reviewing the content as necessary and continuously improving it.

3. Personal information in our possession

We receive and store personal information (e.g. addresses, names, ages, telephone numbers, email addresses, occupations) from our customers.

4. Purposes of use

We use personal information within the scope of the following business purposes.

  • (1) To send email or materials in communications initiated by us or to explain or respond to inquiries about our operations.
  • (2) To send invitations and announcements for events that we host, co-host, sponsor, support, or help put on, as well as seasonal greetings.
  • (3) To properly execute operations involving all or a part of the handling of personal information delegated to us by another entity.
  • (4) To send out e-newsletters and direct mailings to entice event organizers to hold their events in Umeda.

5. Providing personal information to third parties

When we have consent and in the following cases, we may provide customers’ personal information to third parties in writing or by mail, telephone, email, or other means to the extent necessary.

  • (1) When required by laws and regulations
  • (2) When necessary to protect a person’s life, physical well-being, or assets, and it is difficult to obtain consent from the owner of the information
  • (3) When it is particularly necessary to improve public health or promote the healthy growth of children, and it is difficult to obtain consent from the owner of the information
  • (4) When required to cooperate with the execution of legally mandated duties by a national government organization, local government, or entity delegated by a national government organization or local government, and the act of obtaining consent from the owner of the information would or could interfere with the execution of the duties

6. Safety measures

  • (1) Regarding our database system, we have established rules and regulations for managing electronic information security and take steps to make sure all employees are fully aware of them.
  • (2) We take reasonable security measures to prevent unauthorized access to personal information by outsiders and the loss, falsification, leakage, etc. of information. Additionally, we use SSL encryption for personal information sent to us by customers.

7. Outsourcing

When outsourcing the processing of personal information in our possession, we enter confidentiality agreements and other necessary contracts, and exercise proper management and supervision as a security management measure.

8. Disclosure, correction, suspension of use, etc.

We disclose (including disclosure of records of provision to third parties), correct, and suspend use of (including suspension of provision to third parties) personal information upon request of the owner of the information. How we receive requests:

  • (1) We accept requests for correction, suspension of use, and the like by telephone or mail.
  • (2) We accept requests for disclosure when owners of the information fill out the prescribed forms and mail them to us. Note: A fee of 1,000 yen for each type of request is charged for disclosure. For requests by proxy, a separate power of attorney is required. To verify the identity of the requestor, we require their name, address, telephone number, and other information that enables us to confirm their identity. For more information, please contact our consultation service listed below.

9. Cookie Policy

A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot directly identify you.

Some cookies are necessary to operate our website (e.g. for establishing and keeping sessions), while other cookies may be used for the following purposes:
-Improving website functionality;
-Collecting analytical data to improve website performance;
-Delivering advertisements that may be of interest to you from us or our advertising partners based on information collected by tracking users across the internet;

You can choose whether to allow us or third-parties (e.g. our analytics, advertising and social media partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner or cookie settings interface provided on the website.

10. Access logs

Visiting our website causes us or a third party delegated by us to create a record of the visitor in the form of an access log.
Access logs include visitors’ domain names and IP addresses, types of browsers used, access dates and times, and the like, but typically do not contain information that can be used to identify individuals.
However, our website may use access logs as customer information.
This information is used only for the purposes described in “4. Purposes of use” above.